Terms & Conditions

‘Constellations London’, ‘constellationslondon.com’, ‘us’ 'our' or ‘we’ refers to the registered company Constellations Global Ltd. Our company registration number is 12786585 and our registered office address is 18 Lindale, Wimbledon Park Road, SW19 6PQ, London. The term ‘you’ or ‘customer’ refers to the user or viewer of our website or the person buying or requesting services and/or products from Constellations Global Ltd.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which govern Constellation London's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The following terms and conditions will apply between you and Constellations London, when you buy an item from constellationslondon.com, via our Instagram page (@constellationslondon) or Facebook page (@weareconstellationslondon), or one of our physical stores, pop-up shops or events.

Intellectual Property

The content made available to you on or through this Website remains the property of Constellations Global Ltd. or its licensors and is protected by copyright laws and treaties around the world. All such rights are reserved.

You may store, print and display the content supplied solely for your own personal use. You may not copy, publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise without prior consent from us. You may repost our imagery only with mention of our business name for credit.

Terms of Sale

By placing an order you are offering to purchase a product and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. We aim to dispatch all items within 48 business hours. 

Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify please do not use this site.

Order: When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Contract: When you place an order and make a full payment, you will receive an email acknowledging a receipt of your order. This is not an Order Acceptance from Constellations London. Our acceptance of your order will take place on the dispatch to you of the products ordered. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Pricing: The prices payable for goods that you order are as set out in our Website and are inclusive of VAT. Delivery costs will be charged in addition. All of our prices are in the British Pound Sterling and you will be billed in British Pound Sterling. We try to make every effort to ensure that all items are described and priced accurately. In the event that a product is listed at an incorrect price due to a typographical error or a website error, we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price or cancel. We will only process any such order with your authority. Discount Codes: We may from time to time offer promotional discount codes (either directly or via third parties) which may apply in respect of any, or certain specified, purchases made through this Website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts. Delivery: We aim to dispatch all orders within 48 business hours (provided they are in stock). We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. All UK orders are delivered by Royal Mail. International order are shipped via our courier partner. Constellations London can accept no responsibility for packages that are signed for by someone other than the addressee. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used (if required). For delivery & returns policy please click here. You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you may be responsible for the repeat delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract. If we do so we will refund the money you have paid in advance for the goods but we shall be entitled to deduct delivery, repeat delivery and storage costs incurred by us.

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we will exchange or refund it. After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

Clearpay

At Constellations London, we offer buy now pay later with Clearpay. This is a third party provider. Please click here for further information on their terms via their website. 

  • Clearpay allows you to pay for your purchase over 4 instalments due every 2 weeks, in accordance with the relevant Payment Schedule. 
  • All orders are subject to Clearpay’s approval – for example, if you have any overdue payments, Clearpay will not be available to you. For more information on assessment and checks, see clause 7.2.
  • As part of Clearpay's approval process, we may conduct a pre-authorisation on your nominated card, up to an amount of your first instalment - see clause 7.2(c).
  • You can make repayments to Clearpay any time BEFORE the due date. Otherwise, Clearpay will automatically process payments on the scheduled dates from your card. If a payment is not processed on or before the due date, late fees will apply (“Late Fees”) an initial £6 late fee will be payable for the costs we incur as a result of your late payment, and a further £6 if a payment remains unpaid 7 days after the due date. 
  • For each order below £24, a maximum of one £6 late fee may be applied per order. For each order of £24 or above, the total of the late fees that may be applied are capped at 25% of the Original Order Value or £36, whichever is less. Our Late Fees represent the costs we will incur as a result of your failure to make payment when due, but we limit these fees as a concession to you.
  •  If you won’t be able to pay Clearpay on time, please contact them as soon as possible. Please click here for more information regarding customers in financial difficulties.

Liability

Defective goods, delay and delivery of the wrong quantity. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, please let us know as soon as possible by notice by email to customercare@constellationslondon.com and within thirty days of the fault arising. In the event that ConstellationsLondon delivers a greater quantity of goods than ordered, it is the responsibility of a customer to notify the company of such error. [At your request, we will provide you with a refund or credit for the goods invoice value for faulty goods which we cannot reasonably repair or replace. If you request a refund for a faulty good we request that you return the item to us for examination. We are unable to cover the cost of returns of orders from outside of the UK.

If you do not receive goods ordered by you within a reasonable time of the specified delivery date on which you ordered them, we shall have no liability to you unless you notify us by email or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either: • to make good any shortage or non-delivery; or • to refund to you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause above.

Our liability to you if you are a consumer
If we fail to comply with these Terms & Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care, and for defective products under the Consumer Protection Act 1987.

If you are a consumer we only supply the products to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in below under “Our liability to you if you are a business”.

Our liability to you if you are a business
Nothing in these terms shall limit or exclude our liability for: a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable); b) fraud or fraudulent misrepresentation; c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; d) defective products under the Consumer Protection Act 1987; or e) any matter in respect of which it would be unlawful for us to exclude or restrict liability. Except to the extent expressly stated in this section, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded. Except to the extent expressly stated in this section: a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail. No responsibility is assumed for any computer, telephone, cable, network, satellite, electronic or Internet hardware or software malfunctions, failures, connections, availability or garbled or jumbled transmissions, or service provider / Internet / web site / use net accessibility or availability, traffic congestion, or unauthorised human intervention. Though the above causes are not exhaustive & changes to the same can or will be made at the sole discretion of Constellations London when required without giving notice or any form of communication to Loyalty scheme members as individuals or groups.

Alternative Dispute Resolution if You Are a Consumer

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are a consumer and are not happy with how we have handled any complaint, you are entitled to submit your dispute for online resolution to the European Commission Online Dispute Resolution platform.