The highest possible transparency and security of any personal information are of great importance to us at Constellations London Jewellery. We are committed to protecting your privacy.
What information do we receive, and how is this used?
When you browse our website and online store, we automatically receive your internet protocol (IP) address in order to provide us with information that helps us to learn about your browser and operating system. When you purchase an item through our website, as part of the buying and selling process, we must collect the personal information you give us such as your full name, chosen postal address, and the email address for order confirmation that you provide us. When you browse our online store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about our customers' browsers and operating systems. We keep this information for customer tracking and archiving purposes and we do not sell or trade this information with any third parties.
If you have at any point opted-in to receive emails from Constellations London, we may send you marketing emails to tell you about our products, exclusive offers, or other updates. If you have entered the checkout process and added our products to your cart, you may automatically receive an abandoned cart reminder. Your email address will not be saved.
We may use the email address you have provided to us to send you customised online advertising messages, or in order to inform the targeting of our potential customers like you via our social media platforms (Facebook, Instagram, Pinterest). These messages include information about our products, special offers or company news which we believe would be of interest to you. We do this by sharing your email address securely with social media organisations such as Facebook, who process your information to match our marketing objectives.
When you provide us with personal information to complete a transaction, verify your credit/debit card, place an order, arrange for a delivery or return a purchase, this implies that you give consent to our collecting it and using it for that specific purpose only. If we ask for your personal information for a secondary reason, such as email marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to withdraw your consent at any time.
You may withdraw your consent for us to contact you at any time, for the continued collection, use or disclosure of your information, by contacting us at firstname.lastname@example.org or by writing to us at: Constellations London, 18 Lindale, London, SW19 6PQ.
We may disclose your personal information if we are required to do so by law.
Our Online Store
Our online shop is hosted and managed through Shopify e-commerce. They provide us with the online e-commerce platform that allows us to sell our products to you.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. This includes but is not limited to shipping providers such as Royal Mail, and payment gateways. Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Questions and Contact Us Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Data Protection Officer at email@example.com or by post at: Constellations London, 18 Lindale, London, SW19 6PQ.