Frequently Asked Questions

 

What is the material composition of my favourite Constellations jewellery?

Almost all of our jewellery is crafted from real 18ct Gold Vermeil or 18ct gold plating on a base of 925 sterling silver, or our entry level price point - fashion focused styles may be crafted from gold plated brass. You can find the exact composition of the product on its product page.

 

How will my Constellations jewellery be packaged?

All of our pieces are packaged in individual FSC Certified branded jewellery gift boxes and wrapped in delicate, recycled and recyclable tissue. We also offer a gift wrapping service at a small fee, which uses satin and gold foiled gift ribbon made from 100% recycled plastic bottle waste. 

We exclusively use biodegradable and carbon negative postage bags or boxes.

 

What delivery options do Constellations offer?

Standard UK tracked delivery with Royal Mail is FREE when you spend over £25, and unless otherwise stated will take 3-5 working days from when you placed your order to reach you. UK Next Day delivery is £6.99 - if you just can't wait or need that perfect finishing touch for a last minute event or gift.

 

Do you ship to my country?

We proudly offer worldwide shipping. International shipping charges of £6.99, and international shipping lead times apply. Please review your countries international shipping times before you place your order, as we cannot guarantee speedy delivery to some territories. 

 

Can I change my delivery address once I have placed my order?

Yes, we can change your delivery address if you inform us ideally within an hour of ordering – contact us using one of the methods outlined on our Contact page.

 

How do I pay for my order?

You can pay using a debit/credit card, Apple Pay, Google Pay or Paypal.

 

What if I change my mind about my product?

We are happy to accept returns and exchanges within 14 days of receipt of the product. In order to initiate any return or exchange please email customercare@constellationslondon.com with the following information: your name, order number, reason for returning the item(s), whether you would like a refund or exchange. All returns must be returned in their original packaging in order to receive a full refund.

 

Can I return earrings?

Due to hygiene reasons, we cannot offer refunds or exchanges on earrings unless faulty. 

 

Can I find out if you will be getting replacement stock on items that have sold out?

Yes, if you email us, Customer Services can check whether a particular item will be returning back into stock for you.

 

How are you making an effort to be more sustainable? How do you hold yourselves socially accountable and responsible?

Please visit our page at https://www.constellationslondon.com/pages/sustainability for information on sustainability in our brand. We are continually working to be as environmentally and socially responsible as we possibly can be, making better choices for the world we live in.

 

Can I use more than one Constellations London discount code when I order?

Our promotions/discounts cannot be used in conjunction with any other offer, and are not valid on any sale items unless otherwise stated.

 

What is the difference between Gold Plated, Gold Vermeil and Gold Filled?

Gold-plated jewellery has a base metal, such as brass, covered with a thin layer of gold. This relies on a chemical process to combine the base metal into a solid piece with a layer of gold on the surface.

Gold vermeil is similar to gold-plated jewellery, but the layer of gold is thicker and the base metal is Sterling Silver. It will last longer than gold-plated jewellery, but can still tarnish if exposed to water, sweat, or perfume. See our Care Guide on how to care for your pieces.

Gold-filled jewellery, contrary to the name, is not actually filled with gold. Rather, a thick layer of gold is bonded to the base metal. The gold layer is 5% of the total weight. Gold-filled and gold vermeil jewellery are great economical alternatives to solid gold.

All types of Gold Plating listed above have the appearance of solid gold. 

Most of our pieces are crafted in real Gold Vermeil, or are real Gold Filled. Visit our product pages to see the exact composition of each of our jewellery styles. 

 

Why 18ct gold?

The 18 carat part offers jewellery where the gold content is as pure as possible, whilst still being practical and durable.