Frequently Asked Questions
What metal is Constellations jewellery made from?
Almost all of our jewellery is crafted from real 18ct gold vermeil or 18ct gold plating on a base of 925 sterling silver. We now also offer a small range of solid 9ct gold jewellery and water resistant stainless steel jewellery. You can find the exact composition of each piece of our jewellery on our product pages.
How will my Constellations jewellery be packaged?
All of our pieces are packaged in individual FSC certified, Constellations branded jewellery gift boxes and wrapped in delicate, recycled and recyclable white tissue, sealed with our recycled paper branded stickers. We also offer a gift wrapping service at a small cost, which uses satin and gold foiled gift ribbon made from 100% recycled plastic bottle waste and recycled card gift notes. We exclusively use FSC certified and recyclable postage boxes.
What delivery options do Constellations offer?
Standard UK delivery with Royal Mail is completely FREE when you spend over £30 and typically takes 3-7 working days from placing your order to reach your address. We also offer worldwide tracked shipping, costs vary according to the destination country and can be found on our final checkout screen or indicated on Royal Mail's international delivery pages.
Do you ship to my country?
We proudly offer worldwide shipping. International shipping charges apply. Please review your countries international shipping times before you place your order, as we cannot guarantee speedy delivery to some territories.
Can I change my delivery address once I have placed my order?
Yes, we can change your delivery address if you inform us within an hour of ordering – contact us using one of the methods outlined on our Contact page.
How do I pay for my order?
You can pay using a debit/credit card, Apple Pay, Google Pay or Paypal.
What if I change my mind about my product?
We are happy to accept returns and exchanges within 14 days of receipt of the product for customers residing in the UK, or 1 month for those returning internationally. In order to initiate any return or exchange please email email@example.com with the following information: your name, order number, reason for returning the item(s), whether you would like a refund or exchange. All returns must be returned in their original packaging in order to receive a full refund.
Can I return earrings?
Due to hygiene reasons, we cannot offer refunds or exchanges on earrings unless faulty.
Can I find out if you will be getting replacement stock on items that have sold out?
Yes, if you email us at firstname.lastname@example.org our dedicated Customer Services team can check whether a particular item will be returning back into stock for you and likely timeframe.
How are you making an effort to be more sustainable? How do you hold yourselves socially accountable and responsible?
Please visit our page at https://www.constellationslondon.com/pages/sustainability for information on sustainability in our brand. We are continually working to be as environmentally and socially responsible as we possibly can be, making better choices for the world we live in.
Can I use more than one Constellations London discount code when I order?
Our promotions/discounts cannot be used in conjunction with any other offer, and are not valid on any sale items unless otherwise stated.
What is the difference between Gold Plated, Gold Vermeil and Gold Filled?
Gold-plated jewellery has a base metal, such as brass, covered with a thin layer of gold. This relies on a chemical process to combine the base metal into a solid piece with a layer of gold on the surface.
Gold vermeil is similar to gold-plated jewellery, but the layer of gold is thicker and the base metal is Sterling Silver. It will last longer than gold-plated jewellery, but can still tarnish if exposed to water, sweat, or perfume. See our Care Guide on how to care for your pieces.
Gold-filled jewellery, contrary to the name, is not actually filled with gold. Rather, a thick layer of gold is bonded to the base metal. The gold layer is 5% of the total weight. Gold-filled and gold vermeil jewellery are great economical alternatives to solid gold.
All types of Gold Plating listed above have the appearance of solid gold.
Most of our pieces are crafted in real Gold Vermeil, or are real Gold Filled. Visit our product pages to see the exact composition of each of our jewellery styles.
Why 18ct gold?
The 18 carat part offers jewellery where the gold content is as pure as possible, whilst still being practical and durable.